Terms & Conditions

1. About These Terms

These Terms and Conditions ("Terms") apply to all services provided by Wira Digital (referred to as "we", "us", or "our") to clients ("you" or "your") in connection with AI integration projects. By engaging our services, you agree to these Terms. If you have any questions before proceeding, please contact us at [email protected].

These Terms are governed by the laws of Malaysia. Any disputes shall be subject to the jurisdiction of the courts of Kuala Lumpur.

2. Our Services

We offer the following project-based services to small and medium-sized businesses:

The specific scope, deliverables, and timeline for each project will be confirmed in a written brief or project proposal before work begins. Prices listed are our standard rates and may vary if the scope agreed differs from our standard offering.

3. Engaging Our Services

An engagement begins when both parties have agreed in writing on the scope of work, timeline, and fees. This may take the form of an email confirmation, a signed proposal, or a formal agreement, depending on the size of the project. We will not begin substantive work until we have received written confirmation from you.

4. Fees and Payment

Fees are as stated in the agreed project proposal. Our standard payment terms are:

• A deposit of 50% is payable upon agreement, before work commences
• The remaining 50% is payable upon delivery of the final project output
• Payment is accepted by bank transfer to our Malaysian bank account; details will be provided on invoice
• Invoices are due within 14 days of issue unless otherwise agreed

If the agreed scope changes materially during a project, we will discuss any adjustment to fees with you before proceeding. We aim to keep things transparent and manageable.

5. Timelines and Delivery

We provide estimated timelines for each project at the outset. These are our best estimates based on the agreed scope and may be affected by factors such as the availability of information or materials from your side. We will keep you informed if a timeline is likely to shift and will work with you to find a suitable path forward.

Typical delivery times by service:

• Support Chat Helper: 1 to 2 weeks
• Routine Ease Support: 3 to 4 weeks
• Insight Dashboard Setup: 4 to 6 weeks

6. Your Responsibilities

To allow us to deliver our work well, we ask that you:

• Provide access to the information, data, or systems we need within a reasonable time of being asked
• Nominate a point of contact who can respond to questions and approve materials
• Review and provide feedback on drafts or outputs within the timelines we agree
• Ensure that any data or content you share with us does not infringe the rights of any third party

7. Intellectual Property

Unless otherwise agreed in writing, ownership of deliverables created for you transfers to you upon receipt of full payment. Prior to that, the work remains the property of Wira Digital.

We retain ownership of our underlying tools, methods, templates, and general knowledge developed in the course of our work. These are not transferred to you as part of any project, but we may make them available for your use as part of the services delivered.

8. Confidentiality

We treat all information you share with us as confidential. We will not disclose your business information to third parties without your consent, except where required by law or where necessary to deliver the services (for example, using a third-party tool agreed as part of the project). We expect the same discretion in return regarding any materials or methods we share with you.

9. Cancellations and Changes

We understand that plans change. If you need to pause or cancel a project, please let us know as early as possible. The following applies:

• If you cancel before work has begun, the deposit will be refunded in full
• If you cancel after work has begun, you will be charged for the portion of work completed, up to the agreed total fee
• If you request a material change in scope, we will discuss any adjustment to fees and timeline before continuing

We do not impose penalties for cancellation. Our goal is a fair outcome for both sides.

10. Limitation of Liability

We take reasonable care in delivering our services, but we cannot guarantee specific business outcomes such as increased sales or operational savings. Results depend on many factors, including how the tools are used within your business.

To the extent permitted by Malaysian law, our liability for any claim arising from our services is limited to the fees paid for the specific project giving rise to that claim. We are not liable for indirect or consequential losses.

11. Use of Third-Party Tools

Some of our services involve the use of third-party AI platforms or software. Where this is the case, we will discuss the tools with you as part of the project planning process. Your use of those tools may be subject to the third party's own terms of service. We will draw your attention to any relevant terms before we begin.

12. No Long-Term Lock-In

Our services are project-based. We do not operate subscription models or rolling contracts unless specifically agreed with you in writing. Once a project is complete and paid for, there is no ongoing obligation on either side. You are welcome to return for future projects at any time.

13. Amendments to These Terms

We may update these Terms from time to time. The current version, identified by the date at the top of this page, applies to all new engagements from that date. For ongoing projects, the terms in place at the time of agreement will continue to apply.

14. Contact Us

If anything in these Terms is unclear, please reach out before engaging our services. We are happy to explain or discuss.

• Email: [email protected]
• Telephone: +60 3-4253 8617
• Address: Jalan Datuk Keramat 41, 54000 Kuala Lumpur, Malaysia